General Session Speaker

Abby Hertzfeld

Associate Director (Operations)

The Ohio State University

Abby guides people development for Dining Services, from recruitment to training to evaluation and labor relations.  As a liaison with the Department of Education and Human Ecology, as well as the facilities in which we operate, she builds positive working relationships and programs that ensure both budget stewardship and industry excellence.  Abby received her Bachelor and Master degrees in Hospitality Management from OSU and has been applying her passion of the business with us since 1995.